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  3. Tips and troubleshooting steps for the Bulk Uploader

Tips and troubleshooting steps for the Bulk Uploader

If you're using the Bulk Uploader and find that your uploads aren't completing, read the tips and troubleshooting steps below.

 Note:   If your upload is stalled, please refrain from canceling the upload. Our Support staff may be able to give the upload a nudge on our end to help it complete, but we're not able to do so if the upload is canceled. 

In This Article

Resolving connectivity issues

If you've noticed that your upload appears to not be progressing at all during the upload phase, the most likely culprit is a connectivity issue. After trying the below steps, if your issue is still not resolved please contact our Support team.


Diagnosing and troubleshooting connectivity issues on a Mac

Start by searching for and opening the Activity Monitor. 

Next, click on the Network tab.

Locate the "Data sent/sec" field in the bottom right corner. This should be consistently above 1mb/s when the uploader is working, depending on your available bandwidth.

If the value fluctuates widely or is stuck in the KB range, then the uploader is probably stalled.

If a stalled upload is indicated, switch back to the Bulk Uploader and then try each the following, checking if the upload has resumed after each attempt:

Note that while the Bulk uploader is paused, you can safely log in and out without your files being lost. 


Diagnosing and troubleshooting connectivity issues on a Windows machine

Open up the task manager by hitting  Control+Shift+Esc   on your keyboard.

Locate the DISCO Uploader app, then check the value under the column “Network”. If this value is consistently 0 Mbps, your upload may be stuck. 

If a stalled upload is indicated, switch back to the Bulk Uploader and then try each the following, checking if the upload has resumed after each attempt:

While the Bulk uploader is paused, you can safely log in and out without your files being lost. 

Preventing your computer from going to sleep

When using Bulk Uploader, we suggest suggest changing your computer’s power settings to prevent it from going to sleep, especially if you find your uploads are being interrupted or stalling.


Mac instructions

1. Open your System Preferences, then double-click  Energy Saver  .

2. In the Power Adapter window, tick the box next to “Prevent computer from sleeping automatically when the display is off,” and drag the “Turn display off after” slider to Never. Set it this way just for the duration of the upload to avoid the upload pausing.

Windows instructions

1. Go to Power & Sleep in the Control Panel. In Windows 10, you can pull it up quickly on the Start button and typing “Power”.

2. Adjust the setting “When plugged in, PC goes to sleep after…” to Never. Do the same for the “On battery power” setting only if you’ll be uploading while not plugged in.

3. Click  Save Changes