What to do if your tracks appear to be stuck on "Transcoding..." during upload

When you upload an audio track or a video in formats other than mp3 and mp4, you will likely see a status of Transcoding...

For more information on Transcoding, please visit this article.

What should I do if my track is stuck on "Transcoding..."?

If one of your tracks shows this message for more than five minutes, try refreshing your web browser.

If that doesn't help, contact our support team with the name of the track and we can take a closer look.

Note that if you're uploading a large video file, transcoding may take a bit longer than five minutes.