Tracks are stuck on "Transcoding..." during upload
When you upload audio and video files to DISCO in a format other than MP3 and MP4, they will first be transcoded:
For more information on transcoding, check out this article.
The transcoding process is usually pretty quick, but if your upload shows this message for more than five minutes:
- Try refreshing your browser
- Contact our Support team and include the name of the Track
| 📎 Note: If you're uploading a large video file, transcoding may take a bit longer than five minutes. |