Making changes to your DISCO subscription

You can make changes to your base plan, billing frequency (annual vs. monthly), add-ons, number of User Seats, and number of Tracks right from within your DISCO!

At a glance

All plan changes can be initiated from your account settings:

Only Admins in your DISCO can initiate plan changes.

Changing your base plan

Plus and Pro plan users

Users on the Plus plan (who wish to upgrade to Pro) and on the Pro plan (who wish to downgrade to Plus) can make these changes without assistance from our Support team!

If you'd like to switch from Plus or Pro to any other plan, please contact our Support team for assistance.

Use the following instructions to switch from Plus to Pro or Pro to Plus:

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. Here you'll see the plan you're currently on. Click the Change Plan button.
   
4. Optional: On the Choose base plan screen, you can toggle to switch between Monthly billing and Annual billing.
   
5. On the Choose base plan screen, click the Upgrade to Pro or Downgrade to Plus button.
   
6. On the Confirm plan details screen, you'll see your New plan vs. your Previous plan and the details for each.
   
7. Under Billing details, there's a breakdown of what will be Billed monthly or annually, depending on your selection. If applicable, you'll also see any Credits balance and Credits applied, as well as how much (if any amount) will be Billed today.
   
8. If all looks good, scroll down to the bottom of the page.
   • If you're downgrading, you'll see a Reduced features list. Check the box that says I understand that I'll lose access to these features, and agree to the plan change. Then click the Confirm new plan button.
     
   • If you're upgrading, click the Confirm new plan button.
9. Your Billing and Subscriptions page will now reflect your new base plan.

Artist, Enterprise, and Supervisor plan users

Reach out to our Support team for assistance with changing your plan.

Changing your billing frequency

These changes are handled by our Support team. 

To request to change your billing frequency from monthly to annual or from annual to monthly:

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. On the right side of the page, click on the link that says Switch to annual or Switch to monthly.
   
4. This will open a chat window where you can request assistance from our Support team.

Updating your Track quota

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. Under Inclusions, click the link to Add/remove tracks.
   
4. From the Add Seats & Tracks window, under Tracks, click to open the drop-down and select a new number of Tracks.
5. You'll be able to see how much you'll be charged for this change before confirming. Once you're ready, click the Update Plan button.
   

Updating your User Seat quota

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. Under Inclusions, click the link to Add/remove seats.
   
4. From the Add Seats & Tracks window, under Seats, click to open the drop-down and select a new number of seats.
5. You'll be able to see how much you'll be charged for this change before confirming. Once you're ready, click the Update Plan button.
   

Cancelling your subscription

We're sorry to see you go 😔 Our Support team can assist you with this:

1. In the top-right corner of your DISCO, open Settings (the person icon) and select Settings and Account.
2. Under Workspace Settings, select Billing & Subscriptions.
3. Click the Cancel My DISCO button at the bottom of the page.
   
4. This will open a chat window where you can request assistance from our Support team.