What to do if you receive a "Login alert" email from DISCO

When we detect suspicious login activity on your DISCO account, such as a login from a country you have never logged in from, we automatically send an email alerting you to this activity.

What you need to know

This email is sent from support@disco.ac and looks like this:

It’s also important to note that since we estimate the location of a login using an IP address, you may receive this alert if you are using a VPN.

Next steps

If you receive one of these alerts and you do not recognize the login attempt, we suggest immediately changing your DISCO password to a complex password you have never used before.

Frequently Asked Questions

• What triggers this alert?

  • The alert is triggered by successful login to your DISCO account from a country that you have not logged in from in the past.
• Could it be a false positive?
  • Yes, if you are accessing DISCO using a VPN or you are near the border of another country you might get this alert even for your own logins.
• Can these alert emails be disabled?
  • They cannot be disabled at this time.
• Does the notification mean someone successfully logged in?
  • Yes, this alert gets triggered only when a successful login occurs.
• Can you provide any additional information about who logged into my account or what they did once they logged in?
  • Unfortunately the only information that we can provide is the information provided in the email alert.